Warranty and After-Sales Support
What is covered, who comes to site, and how a support case runs from first message to fix.
A laser cleaner is a working tool, so what matters after purchase is how fast you are back to work. These are the commitments we make.
How the 3+2 warranty works
3 years, whole machine
The base warranty covers the machine.
+2 years, laser source
The extra two years cover the laser source, the most valuable component.
Free software upgrades
Software upgrades are free for life.
Repair centres, on-site and remote
- 15+ laser repair centres worldwide, using only new original parts
- On-site support within 24 hours in 130+ countries
- Lifetime free remote support, 24/7, by email, AI service desk, WhatsApp, WeChat and TeamViewer/AnyDesk
Parts guarantee and return policy
Our contract guarantees that no refurbished or second-hand parts are used, backed by a 10x penalty clause.
Standard models carry a 30-day return policy.
Return freight, import costs and depreciation are borne by the buyer.
DDP delivery and process support
We deliver DDP to 50+ countries, so you handle no import paperwork.
Our process library holds 100,000+ parameter sets. Before you buy, we run a 10-minute remote sample test on your material.
How a support case works
Report it
Message us by email, AI service desk, WhatsApp or WeChat with the machine model and a short description or photo.
Remote diagnosis
We connect by TeamViewer or AnyDesk where useful, and check settings and software.
Fix or escalate
Settings and software issues are fixed remotely. Hardware issues go to on-site support or a repair centre.
Confirm and record
We confirm the machine is back to work and keep the parameters that solved it.
Warranty and support questions
What does the extra 2 years cover?
The laser source.
Do I pay for software upgrades?
No, upgrades are free for life.
Can I return a machine?
Standard models have a 30-day return policy. Return freight, import costs and depreciation are borne by the buyer.
Will I have to handle customs?
In the 50+ countries where we deliver DDP, no.
Talk to us before you buy, or after
Send your machine model or your job description and we will reply with support details or a sample test plan.